Posted by The Bank of New York BNY Mellon Corporation, commonly known as BNY Mellon, is an American investment banking services holding company headquartered in New York City. BNY Mellon was formed from the merger of The Bank of New York and the Mellon Financial Corporation in 2007.
Analyst, Client Service
Job Description:
Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base.
Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed. Tracks information related to general client issues and needs to support business development efforts. Participates in internal activities and initiatives designed to improve the client experience. No direct reports. Supports a selected number of client accounts of limited complexity.
Qualifications
Bachelors degree or the equivalent combination of education and experience is required.
Up to three (0-3) years of total work experience is preferred.
Experience in an operational area and/or client services is preferred.