Posted by At HP , Reinventing since 1939. We are one of the leading Print and Personal Systems technology companies in the world and our vision is to create technology that makes life better for everyone, everywhere – every person, every organization, and every community around the globe. To invent, and to reinvent.
Customer Support ISE Delivery – Quality Operations Engineering
Job Description:
Responsible for assessing and sustaining repair quality as well as processes & hardware and test definition at ISE (Eastern Europe, Middle East & Turkey, Africa) level, for Direct support delivery motion
Define, Plan, Execute and Validate quality improvement actions to sustain and improve quality KPIs, meeting and exceeding targets.
Quality KPIs (Re-Repair, Non-Trouble Found…) follow-up
Plan, Execute and Follow-up Live Repair Partner Assessments (Audits)
Repair Processes improvement to support business goals in terms of Cost and Customer Experience / Quality (Repair Partner and HP processes).
Manage repair Test Strategy: Define, Implement and Manage overall tests requirements to achieve business goals (Incoming Inspection, Diagnosis, Final Tests, Out of the Box Audit Tests).
Education (Degree) and Professional Experience Required:
No customer left behind, and Customer goes first mindset.
University degree in engineering, operations Master’s degree and related Certifications will be considered a plus.
LSS (Lean Six Sigma) Green Belt Certification will be a plus
Experience in virtual team environment
Good knowledge of operations Management
Analytical skills: technical analysis and data manipulation skills to support data analysis
Experience working in SQL, Python or R are valued is a plus
Experience in big data and data visualization tools (example: PowerBI) and atomization (Power Automate, RPA) is a plus
International experience is a plus