Posted by On behalf of one of the biggest social media platforms in the digital marketing industry, we are on the hunt for a social media Community Coordinator. As a successful Community Coordinator, you will need to be an enthusiastic and passionate social media advocate as well as an engaging story teller.
Social Media Community Moderation Analyst / Social media Community Coordinator
Job Description:
Providing consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels including online chat, email and phone
Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain
Offering your clients exceptional advice and product insight to improve their experience and ultimately, drive higher product adoption and spend.
Provide pre and post-sales education for all self-service products
Engage members as a point of contact for relationship management of community members
Ability to identify trends and solve problems facing multiple SMB clients.
Consistently reach your KPI’s with the expected quality that represents the brand
Maintain an exceptional standard of ethics and professionalism when representing our client brand daily
Qualifications
Flexible and quick learner, able to adapt to continuously evolving needs of the business and client.
Have a positive helping nature with an enthusiasm for social media and customer service
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly
Self-driven with attention to detail and follow-through
Ability to multi-task and work under pressure
Experience in dealing with customers through different channels (in person, phone, email, messenger, online communities)
Excellent communication skills: grammar, verbal, written, listening skills
Preferable skills:
BA/BS degree or equivalent experience
12 months working in a service/customer service/sales organization or Marketing internship