Posted by JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Chase Consumer Bank (Market Expansion) Pittsburgh, PA – Lead Associate Operations Specialist Trainee
Job Description:
You’ll contribute significantly to the success of your branch by helping with the following:
Works with the branch manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture
Process and assist customers with transactions
Introduce customers to your branch team who will build relationships and assist with specialized financial needs
Make customers’ lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards
Assist with scheduling as necessary
In the absence of the Branch Manager or designated banker, you’ll be given responsibility to communicate branch priorities throughout the day
Qualifications:
Demonstrated ability to make connections, engage and educate customers and refer as appropriate
Strong desire and ability to influence, educate and connect team, partners and customers to technology
Demonstrated leadership abilities and works well in a team environment
Demonstrated proficiency in operations and transaction accuracy
Minimum one year of branch banking experience preferred; Associate and/or Personal Banker experience is a plus
Detail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirements
Some College level or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
Availability to work Branch hours, including weekends and some evenings
Demonstrated ability to make connections, engage and educate customers and refer as appropriate
Strong desire and ability to influence, educate and connect team, partners and customers to technology
Demonstrated leadership abilities and works well in a team environment
Demonstrated proficiency in operations and transaction accuracy
Minimum one year of branch banking experience preferred; Teller and/or Personal Banker experience is a plus
Detail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirements
Some College level or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
Availability to work Branch hours, including weekends and some evenings