Overview
HCLTech, HCL Technologies one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
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Academic Trainee – Europe
Job description:
To resolve the tickets raised as per the defined standards of time, cost and quality for increased customer satisfaction.
To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.
To interface with customers for ticket clarification or resolution
To troubleshoot and resolve tickets raised by the clients.
To update self on latest technologies and related areas
Qualification:
B.E, Bachelor of Science, BS, B-Tech
Experience: 0-2.5 Years