Posted by Microsoft Corporation is an American multinational technology corporation which produces computer software, consumer electronics, personal computers, and related services.
Support Engineer Internship Opportunity
A Support Professional is responsible for providing quality support to its customers with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.
Support Engineers Individuals is required to have advanced communication and problem-solving skills and will be working in a global technical support environment.
Responsibilities
Represent Microsoft and communicate with enterprise customers via telephone, written correspondence, or electronic service about finding solutions for technically complex problems identified in Microsoft products.
Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, requiring the highest level of customer skill.
Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
Qualifications:
BE/B.Tech in CS/ IT or ECE (Electronics & Communication) (year of graduation should be 2022)
No pending backlog
8+ CGPA
Fluent in verbal and written English
Strong interest in Microsoft Technologies (.net, Azure,)
Deep understanding of markets, customers, and related technology