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Sales Operations Analyst – USA
Job Description:
Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment.
Provide 2nd level of support on the Sales end to end processes to troubleshoot and resolve complex queries
Act as knowledge expert on the Sales end to end processes and systems
Provide updates/training to other colleagues within area of expertise
Act as a bridge between the sales team and various other supporting functions (GSCO, Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc.)
Gain an understanding of the business priorities and challenges of the Global Sales Reps and Managers
Support new application rollouts and participate in testing of new applications
Meet GSCO Support KPIs and targets, and communicate activity metrics to GSCO management
Keep current on new releases and enhancements
Undertake administrative responsibilities and other projects as required
Qualifications:
BS Degree in Business, Economics, Mathematics, or related
Multilingual preferred – not required – English/Spanish or English/Portuguese
Good PC skills, esp. in Word/Excel
Strong communication, interpersonal, analytical, and mathematical skills
Ability and desire to provide excellent customer-service to internal customers
Ability to work independently and in a dynamic environment
Flexibility to working in shifts
Proactive, team player, with a positive, “Can Do” Attitude
Results orientated, problem-solving skills
Exposure in supporting Sales Representatives is a plus
Exposure working with Oracle applications is a plus