Posted by Siemens is an exciting opportunity for new Graduates from college or university to transition from academic to the workplace. Siemens Canada will provide you with practical and meaningful work experience as you start your career journey and help you build business skills.
Customer Care Representative, New Graduate Opportunity – Canada
Job Description:
Respond professionally to e-mail requests to/from customers
Create reports using SAP and Excel
Proactively monitor reports to ensure timely follow-up actions are completed
Handle shipping claims from customers for incorrect shipments
Support customers expedite requests for back ordered products, including escalations
Timely uploads of invoices to customer portals
Support the Customer Interaction Center
Suggest & implement process improvements to improve team efficiencies & customer satisfaction
Other administrative duties as assigned
Qualification:
Graduated from post-secondary within the last 12 months, preferably in Business Administration
Above average study performance (Accumulative average > 2.5 (B-)). Transcripts to be provided upon request.
Excellent verbal and written communication skills in English
Intermediate skills in all MS Office applications (Excel)
Strong administrative skills
Must be proactive, self-disciplined and able to demonstrate a high level of productivity
Strong analytical thinking and decision making
Results driven
Must be detail oriented with the ability to work effectively both independently and in a team environment