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- Entry Level Careers at Tata Communications 2024
Tata Communications Limited (previously known as Videsh Sanchar Nigam Limited) is an Indian telecommunications company. It was previously a government-owned telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India. It was then sold to Tata Group in 2008 under first Manmohan Singh ministry government.
Tata Communications Careers Opportunities for Graduate Entry Level Fresher role, Tata Communications Jobs Openings in India, Tata Communications Jobs Vacancies in 2023, Tata Communications Recruitment 2023
Tata’s communications provides network services and software-defined network platforms, such as Ethernet, SD-WAN, content delivery networks (CDNs), the internet, Multiprotocol Label Switching (MPLS), and private
Entry Level Careers at Tata Communications 2024
Jr Custom Service Executive – Program Management
Experience: 1 yrs +
Job Description:
Operational role that works under direct supervision, responsible for day-to-day program management operations
Maintain daily site activities and routines.
Ensure SLA are achieved & work proactively to maintain the same.
Required Skills :
Customer service. Order Management , Delivery Management , Program Management, Issue Resolution
For more details to apply, Click here!
Engineer – Global Service Operations
Experience: 1 – 3 yrs
Job Description:
Hands on experience on IP technology- MPLS/ILL/ SDWAN services.
Should be ready to work in 24x7x365 support .
L2 & L3 troubleshooting on proactive & reactive tickets/cases .
Ticket life cycle management with all stake holders till the resolution,
Escalation management.
Daily Incident Management & Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer & the resolution in follow up with TATA resolver Teams.
Handle customer queries and concerns tactfully and get them addressed with help of respective teams.
Ensure the Database management of the customer circuits.
Ensure AMC Expiry track & subsequent renewal of the CPE which are hardware managed.
Skills required :CCNA /CCNP MPLS SDWAN, Routing & Switching, Routing protocol
For more details to apply, Click here!
Customer Service Executive – Billing
Experience: 1 – 2 yrs
Job Description:
Operational role responsible for supporting billing team in day-to-day operations.
The incumbent may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Job Responsibilities
Maintain customer accounts and ensure billing is accurate.
Delivery of billing information to customers address
Ensure achievement of collection targets and reduce outstanding collections and debt bucket.
Track payments, expenditures process, invoices expense claims, reconcile processed payments.
Analyse accounts
Monthly report generation
Minimum qualification & experience
Accounting or finance experience
Desired Skill sets
Basic accounting procedures, Excel, Outlook
For more details to apply, Click here!
Engineer – Technology & Platform Development
Experience: 2 – 3 yrs
Job Description:
Microsoft skills
Business flow
To be instrumental in handling customer centric in digital platform and close the task in 8 hrs. TAT, should be good in Excel, computer systems.
Required Skills Project analysis, Customer centric Operations Management, knowledge management excel
For more details to apply, Click here!
Jr Customer Service Executive – Platform Planning & Network Design
Experience: 1 – 2 yrs
Job Responsibility :
Responsible for driving day to day system and service engineering and operations.
This is an operational role within Fibre services to Plan,
Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Monitor and ensure proper completion of network surveying/design activities by Build Partner
Active Participate in both Internal and External Meeting.
Resolve issues affecting projects scope, quality, risk, and timeline
Skills Required Candidate Should have basic knowledge in Telecom Network architecture and their components.
Candidate Should have strong verbal and written communication skills to have different level of conversations with the on-shore / Off-shore stake holders
Candidate should have knowledge in MS Excel, MS word and Power BI
Candidate should have basic knowledge in GIS Network applications tools like Small World, MicroStation, Arc GIS.
Candidate should have basic knowledge in Fibre Planning hierarchy
For more details to apply, Click here!
Associate – Provisioning & Configuration
Experience: 0 – 1 yrs
Job Description:
Operational role that works under direct supervision, responsible for day-to-day provisioning & configuration operations
Responsibilities
Maintain daily site activities and routines.
Ensure SLA are achieved & work proactively to maintain the same.