Posted by Tata Consultancy Services TCS is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.
Service Desk – Bangalore
Exp: 1 – 8 years of experience
Job Description
The candidate will be engaged in resolving L1 only technical queries and basic troubleshooting for international clients by connecting with them on call, email, remote and resolving issues like login, application installation, password locked, etc.
Excellent English Communication is a must.
No mother tongue/local language influence on English is accepted.
Avoid Gaps in education and employment more than 4 years.
· Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
· Should have knowledge on basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues.
· Willingness to work in any shifts including night shifts
· Accountable to answer customer requests and assisting customer
· Should be flexible for voice support
· Ability to understand customer issue and route to appropriate team
· ITIL/ MCP Foundation certified (Good to have, not mandatory)
· Must be a strong cross-team collaborator
· Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
· Basic knowledge about Systems, backup and Network
· Ability to drive higher Customer Satisfaction and maintain the defined SLA’s and KPI’s
Should have knowledge on basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues.** (This is mandatory to have)
Qualifications : BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE