Posted by Overview
- Wirpo Hiring Graduate Entry Level 2024
We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information
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A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Wirpo Hiring Graduate Entry Level 2024
Network Engineer -India
Job Description:
• Validate order as per the scope of work
• Network Config Mandatory attributes assignment and validation
• Coordinate with Order Managers to finalize on the exact scope before config build
• Review the network design shared by design team
• Built network config as per the scope and design
• Join customer edge device activation calls , lead the call and deploy the required device configuration
• Coordinating with L2 tech’s for complex issues
• Troubleshooting on network issues coordinating with various stakeholders
Qualifications:
Associate/Network Engineer
Should be a Graduate
For more details to apply, Click here!
Associate – India
Job Description:
Maintains quality service by enforcing quality standards, analyzing, and resolving client’s problems, and recommending system improvements.
Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
Adhere compliance and generate control reports.
Generate statutory reporting per country requirement.
Audit Management – Active participation in internal/external audits
Escalation management
Generating scheduled/ ad-hoc reports
Qualification:
High School Grad /Graduate
Fresher
Low complexity clerical processing
Basic process knowledge
Basic technical skills proficiency
Ability to meet agreed quality standards within tight deadlines.
Non/very low client engagement
Ability to follow instructions / scripts / process-flows.
Excellent understanding of Insurance Industry for experienced colleagues
Proficient in MS-Office (preferably Excel)
Project management
Quality management
Results driven.
Foster teamwork
Giving feedback
For more details to apply, Click here!
Quality Assurance Analyst with Swedish – WFO – Europe
Job Description:
· Carry out the detailed assessment of contacts/conversation that are resolved.
· Assess if the business and compliance requirements are followed as per the SOP/guidelines.
· Identify the gap and share/update constructive feedback.
· Execution on daily deliverables and detailed instructions provided on new assignments.
· Decisions made are to keep in mind, not to impact on the team / self-efficiency.
· Individual contributor as a part of a team, with a focused scope of work.
· Provide clear and crisp understanding of errors made.
Qualification:
· Freshers or 6 months experience in any Quality Review process.
· Advanced level of English and Swedish.
· Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage) · Attention to details and a results driven approach is a must.
· Ability to work well under pressure.
· Client oriented, flexible, patient.
· Excellent written communication skills.
· Good organizational skills.
For experienced candidates:
· Excellent verbal & written communication & presentation skills.
· Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.
· Good Interpersonal & people management skills with good problem-solving approach.
· Good analytical skills for MIS, number crunching & reporting to internal & external customers.
· Ability to exercise managerial judgment and perform as a mentor.
· Ability to multitask multiple activities by effective delegation and monitoring.
· Demonstrated Customer Service Skills.
For more details to apply, Click here!
Customer Service Representative – USA
Job Description:
We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis.
You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills.
Follows claims processing guidelines, benefit structures, system procedures, and carrier guidelines
Expedites problem files to appropriate department and does follow-up until resolved. May include
some follow-up to insurers, providers, and agents
Ability to answer phones in friendly, courteous, and professional manner.
Analyzing claim payment and entering information into the computer
Document required information into the system
Meeting production and quality standards
Must have a high school diploma or GED
For more details to apply, Click here!
Customer Service Rep – Japan
Job Description:
• Respond to and resolve enquiries, complaints or requests via internal stakeholders, ensuring a high level of customer service is maintained.
• Monitor the order process to identify and explore opportunities to improve processes and customer experience, and Ensure contracts are price indexed and/or extended in line with relevant Terms & Conditions
• Ability to overlook entire workplace and take proactive measures
• A clear focus on superior customer service and continuous business performance improvement
• Experience in analysing performance metrics and managing proactively for continuous improvement
• Demonstrated capacity to apply statistical measures to workflows and performance monitoring
• Outstanding communication skills, both verbal and written
• Task and goal-orientated, with high energy levels and strong attention to detail
• Capable of prioritising issues, and working with a sense of purpose and ownership
• Analytical, with strong problem-solving skills
BPO experience is preferred
Order Management experience is preferred
1-2 year experience in customer call center is mandatory (the busier call center you experienced, the better).
Graduate/Undergraduate(Preferably)
For more details to apply, Click here!
Customer Service Representative – USA
Job Description:
As an Inbound Customer Care Representative, you will be answering inbound calls. You will deliver a unique customer service experience utilizing your effective questioning and listening skills to determine the customer’s needs and concerns, and ensuring a high level of customer satisfaction. This will involve providing excellent customer service support, and answering calls to properly handle account requests.
You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills.
For more details to apply, Click here!
Analyst – India
The candidate we are seeking will support the International Finance team’s Expense Management function across a spectrum of deliverables including expense control, reporting & management with collaboration with EMEA Accounts Payable & Procurement operations.
Desired Qualification:
Graduate with 2-3yrs experience within the Accounts Payable function at a multinational corporation seeking a career growth opportunity to build on experience gained within Accounts Payable.
Advanced Microsoft Excel user
Good working knowledge of double entry book-keeping/ posting journals
Excellent written and oral communication skills
Attention to detail and financial control minded
Growth mindset, continually seeking improvements
For more details to apply, Click here!
Medical Associate – Philippines
Job Description:
Work with onshore team in regard to attorney request calls coming in where patient data is requested and provide attorneys with assigned clients forms to be filled and updated.
Capability to be able to transfer calls to client for level II escalation reasons
Senior High School Graduate
High School (Old Curriculum) Completed 4 semesters in 2nd year college with no back subjects.
College Graduate or Associate Graduate.
Preferably with at least 6 months BPO experience and has some knowledge in Revenue Cycle Management
With good to excellent English communication skills
Good team player
Willing to learn and be trained
Willing to work in Tech Tower, Ayala Cebu Business Park
Customer Service(Product&Service)
For more details to apply, Click here!
Benefits Ops Administrator – India
Job Description:
.• Responsible for Ongoing Client delivery of quality service /audits & First level quality check
• Identify, share, and support operational improvements
• Cross Trainings for team members as part time trainer.
• Provide input for ongoing coaching of team members/ Mentor team members on performance
• Responsible for WF reconciliation/research cases
• Providing support in daily reporting such as WF and Siebel dump.
Job Responsibilities:
• Prior knowledge and working experience of QDRO is required.
• 2-3 years of experience is mandatory of QDRO domain
Qualifications:
• Graduate in any discipline