Wipro Careers Opportunity | 0 – 3 yrs

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

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A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Review Transaction alert or case which.

Research/Investigate the transaction to determine suspicious or non-suspicious.

Good knowledge of risk and fraud in consumer and retail banking sector.

Identify and report fraud trends.

Provide recommendations supported by data in implementing new fraud alerts and controls.

Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed.

6 months to 2 years of relevant experience in a Fraud or Risk Operations role.

Excellent written and verbal communication skills.

An investigative curiosity with strong critical thinking skills and the ability to communicate vision across the organization.

Self-motivated, organized, and analytical thinker with a desire to thoroughly investigate potentially fraudulent customer behaviour using critical data points.

The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.

Acquire process knowledge from SME (Internal/Client) & be process certified.

Participate and successfully complete role related training programs.

Responsible for appropriately managing assigned tasks

Responsible for processing transactions of low complexity.

Ensure consistent productivity & accuracy as per team requirements.

Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments

Provide prompt responses to queries from Internal or External stakeholders

Follow Data Privacy and Code of Conduct standards

Ensure compliance to Time Recording guidelines

Adherence to floor policies, team schedule and leave plans.

Assess and triage incoming requests.

Timely Communication; adhering to Customer SLAs.

Answer application or system-related questions where appropriate.

Escalate issues to Google that need broader participation and drive them to completion.

Deliver optimized solutions for requests from customers.

Ability to assess technical configurations within Google Workspace and host Security Workshops.

Perform complex administrative or configuration tasks on the Google Workspace Admin Console.

Perform code changes where applicable to resolve incoming requests.

Perform Data migration tasks on production domains following Software lifecycle methodologies.

Ensure proper discipline in tracking our activity in our operational systems.

1-3 years experience in a truly customer-centric support organization.

Support experience with SaaS and/or cloud platform experience.

Excellent verbal and written communication skills in English.

Expert coding skills in application development (JavaScript, Python, Apps Script); knowledge of the Google Workspace APIs.

Motivated to learn new applications or technologies.

Problem-solving and troubleshooting skills for issues from customers.

Good people skills, communication, and creative skills.

Be a team player available to mentor more junior team members.

Google Cloud Professional Collaboration Engineer certification.

Knowledge of Google Cloud Platform

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Support process by managing transactions as per requiredquality standard

Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries

Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client

Process Knowledge – Knowledge of assigned process, tools andsystems –

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.

Applies the competency in all situations and is serves as a guide toothers as well.

Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization.

Behavioral Competencies

Collaborative working

Problem solving and decision making

Attention to Detail

Execution Excellence

Client (Internal) Centricity

Effective Communication