Posted by Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
Junior Kitting Center Engineer – Japan
Job Description:
Candidate will work at our Device Kitting Centre and will undertake numerous tasks including, but not limited to, imaging, kitting and distribution of PC/mobiles and IP phones, management of device inventory and basic hardware and software troubleshooting
Cleaning, handling and shipment of devices to new employees and replacement of faulty devices
Receiving and handling of devices returned by departing users while maintaining strict adherence to internal legal hold processes
Communicating with users by phone/email/chat/ticket system and handling of confidential user data
Interfacing with laptop distributor to schedule warranty repairs
Qualification:
One to two (1-2) years’ of experience providing IT support in most or all key areas mentioned above
Experience in operating system deployment via USB ISO, PXE Boot, Microsoft Configuration Manager
Experience in installing / configuring Windows updates and software drivers
Knowledge of installation, setup and operation of typical business applications like Adobe, internet browsers, O365 etc.
Good knowledge of the configuration of IOS devices, e.g. iPhones and iPads
Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
Experience of VOIP phone configuration (CUCM etc.) preferred
Good knowledge of Mobile Device Management systems (Airwatch / Xenmobile / MobileIron etc)