Posted by Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction.
Contact Center Support Analyst in Cary, North Carolina
Job Description:
Facilitate and/or provide Telecom support for Xerox Contact Centers. Supplement existing Xerox resources to provide both necessary production activity and time zone coverage required.
Facilitate and/or provide daily maintenance and administration of the telecom applications and routing plans in support of the Xerox Contact Centers, including interfaces with, and call routing to,off-shore locations.
Provision for ‘on call’ coverage/support to be included.
Resource will co-reside within the physical competency center and provide day-to-day maintenance and administrative support for users of the third party Avaya iPBX system, Verizon’s Network Manager and the AT&T Route-IT products.
As it pertains to the Avaya iPBX platform, Verizon Network Manager and the AT&T Route-it within the XDX Call Center Support Team:
Candidate Education:
Graduation in specialized field (Example: Bachelor of Engineering etc.) Bachelor’s Degree
Professional Certifications:
Preferred LSS Green Belt online training required.
Additional Role Requirements:
ITIL V3 – Completion of prescribed foundation eLearning courses is required for all positions.
Certification may be required for some positions; see your mgr. for guidance.