Posted by Overview
At Xerox, We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience.
Xerox Careers Opportunities for Graduate Freshers, Entry Level, Mid Level and Experience Professionals in various domain such as Technology, Engineering, Finance, Digital, Operation, Customer services, sales, marketing and many more
Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and clean tech
Careers Opportunities for Graduate Entry Level 2024
Post Sales Analyst – United States
Job Description:
Conduct Remote and on-site implementations of software and hardware.
Implement a solutions-based product platform that fits within the client’s scope and timeline.
Conduct end user Onboarding training to show clients how to maximize our product platforms.
Working with a wide range of ancillary IT-related systems
Troubleshooting of currently deployed solutions
Collaborate with team members to resolve complex problems with deployed systems.
Working within a tenured team of industry veterans
Qualifications:
Minimum of 2 years of experience in a B2B support role preferred
Entry level considerations with work experience
Solid communication and presentation skills over-the-phone, in-person and written
Familiarity with Windows and Macintosh Operating Systems
Flexibility to 10% local travel
Education:
College educated with a focus on IT, MIS, or Networking
Industry Certifications are a plus
Valid driver’s license and clean driving record
Must be able to do some light lifting
For more details to apply, Click here!
Technical Helpdesk & Digital Remote Support Agent II – Europe
Job Responsibilities:
• Act as the primary country contact for customers on all escalations
• Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
• Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
• Facilitate or escalate customer issues and complaints, both internally and externally
• Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
• Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
• Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
• Flexibility to take on additional tasks as directed by Team Lead
• Validate Customer details and requirements on data entry, categorize and deal with appropriately
• Maintain accurate database information
• Obtain call closures details on all dispatched calls
Qualifications:
· A-Level Education / Leaving Certificate or equivalent.
· Fluency in English and one of the following languages: Norwegian
· Minimum of 6 months working in similar customer support role
· A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc).
· Skill and competency at providing professional technical telephone support.
· A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
· Able to control interactions with customers using persuasion and influencing skills.
· Able to work under pressure and deal positively with difficult situations.
· Aptitude for understanding and troubleshooting technical problems.
· Able to convey sensitivity and a positive approach to customer needs.
· Can demonstrate effective interactive skills and ability to work as part of a team.
· Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
· Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
· Excellent team player with a committed approach to teamwork and customer responsibilities.
· Flexibility with working time patterns which will need to align with in country requirements
· Ability to follow relevant instruction and to use appropriately relevant Xerox knowledge bases
· Able to maintain and project a helpful and courteous attitude in any circumstances.
Highly resilient under pressure and adaptable to unforeseen work demands.
For more details to apply, Click here!
Docucare Associate – Montgomery, AL
Job Description:
Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers.
Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.
This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:
Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction.
Supporting the achievement of productivity improvements.
Contributing to service transformation and business growth and further profitable service revenue
Qualifications:
Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and
Statement of Work relevant for the customer.
Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
Identifies problems in straightforward situations and makes sound decisions using standard procedures.
Eager to learn technologies surrounding print production and finishing equipment.
Must be able to stand for long periods of time, walk, bend, and reach.
It is important that our Docucare Associate does these 4 things well:
Excelling in customer-facing service delivery role.
Maintaining intermediate knowledge of all Xerox equipment and client IT environment.
Demonstrates a proactive approach to work with initiative and drive.
Exhibits good technical and/or electrical aptitude.
For more details to apply, Click here!
Print/Mail/Scan Production Associate I – India
Educational Criteria: University Graduate or Diploma Holders (Non-Technical), Preferably B. Com.
Technical Skills: Basic knowledge of Excel, MS Word & Power Point, Excellent Communication Skills.
Job Description:
Validation Trainee role is to ensure that the information is accurately captured in the system generated forms from customer provided documents like Invoices, Claims, Utility documents etc.
Demonstrate & deliver high standard of Service & Data Accuracy to our Scan & Capture Customers.
The role has significant Data Accuracy responsibilities & a pivotal role to ensure continuous improvement in the Capture & Content process.
Areas of Expertise and Focus:
• Basic Computers knowledge including Excel & internet.
• Should be able to handle high pressures and act in a composed manner.
• Must have good Communication skills, a Logical thinker & a Team player.
• Understand customer requirements & meet the deadlines as per the SLA.
• The candidate having knowledge of basic invoicing and related AP processes is preferable.
Qualifications:
• University Graduate or Diploma Holders (Non-Technical), Preferably B. Com.
• Freshers can also apply to this job role.
• Good Communication skills. Should be able to converse in English fluently.
• Candidate should be able to work within tight timelines & maintain quality standards.
• Candidate may ask to work on other language (Latin character) documents apart from English language.
For more details to apply, Click here!
Software Engineer – India
Education : BE/BTech/MCA
Experience : 4-6 Years’ Hands on Quality Assurance Experience
Job Description:
• Responsible for those automation and functional testing and skills required for analysis, design, coding, integration, test & maintenance of software modules
Using Selenium automation programming languages, he\she would be capable for writes code, completes programming, and performs testing and debugging of applications.
Understand requirements; Design, Develop and Maintain Manual Test Suites.
Enhancements/recommendations to platform software as defined under the scrum process guidance.
Analyze product test requirements and provide impact assessment for testing new features or bug fixes.
Work closely with Product Team and provide Test Estimates, Risks, and practices.
Identify, report, and manage defects in Defect Tracking System.
Enforce quality processes and ensure all the project agreed deliverables are completed the required level of quality.
Acting as a key contributor throughout the software development lifecycle.
Supporting the Agile and Scrum methodologies utilized by the Platform Development organization to maintain tight schedules and high-quality code bases for all of the offerings that the organization supports.
Owning and practicing solid technical, quality and process practices
Good communication skills