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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes
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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Genpact Mega Walk-In Recruitment Drive 2025
Join Our Team – Customer Service Representatives (Voice & Non-Voice)
At Genpact we are committed to delivering exceptional customer experiences while fostering a workplace that values growth, inclusivity, and teamwork. If you have a customer-first mindset, strong communication skills, and a passion for problem-solving, we’d love to have you as part of our team!
We are looking for Customer Service Representatives (Voice & Non-Voice) who can provide excellent support, resolve inquiries efficiently, and ensure customer satisfaction. Whether you enjoy helping customers over the phone, via email, or through chat, this role will give you the opportunity to grow in a dynamic, fast-paced environment.
Customer Service Representative (Voice & Non-Voice)
Location: Giftcity, Gandhinagar, Ahmedabad /Work from office
Shifts: Flexible/Rotational
Experience: Freshers are only Eligible
Fluency in Hindi and English is Mandatory
Why Join Us?
At Genpact we don’t just offer jobs—we offer careers. Here’s why this is the right place for you:
Competitive Salary & Performance-Based Incentives – Your hard work deserves to be rewarded.
Comprehensive Training & Onboarding – Gain the skills you need to succeed, even if you’re new to the field.
Career Growth & Internal Promotions – We believe in promoting from within, so your next big opportunity could be just around.
Inclusive & Supportive Work Environment – A team-oriented culture where your contributions are valued and your voice matters.
Job Responsibilities
As a Customer Service Representative, you will:
Assist customers via [calls/emails/chats], addressing inquiries and concerns professionally.
Provide accurate information and ensure timely issue resolution.
Maintain customer records and document interactions in the system.
Collaborate with internal teams to enhance the overall customer experience.
Who We’re Looking For
Excellent communication skills in Hindi &English,(written & verbal) – Clear, professional, and customer-focused communication is key.
Strong problem-solving skills – The ability to think quickly and provide effective solutions.
Customer-centric mindset – A passion for delivering great service and building positive relationships.
Ability to multitask & work in a fast-paced environment – Handling multiple inquiries efficiently.
Ready to Apply? Register Now, Click here!
If you’re eager to learn and have the right attitude, we’ll provide the necessary training to help you succeed.
Know someone who would be a great fit? Tag them in the comments below.
Join us in creating outstanding customer experiences—one conversation at a time. We look forward to welcoming you to Genpact.