Posted by Overview
HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services
HCLTech Walk-In Interview 2025, Careers Opportunities at HCLTech 2025, HCLTech Careers Opportunities for Graduate Entry Level Fresher role, HCLTech Jobs Openings in 2025, HCLTech Jobs Vacancies in 2025, HCLTech Recruitment 2025
HCL Technologies Limited, HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. The founder of HCLTech is Shiv Nadar. It emerged as an independent company in 1991 when HCL entered into the software services business.
HCLTech Walk-In Interview on 3rd Jan 2025
Walk-In Drive for Help Desk Support Engineer on 3rd Jan 2025
HCL is hiring for Help Desk Support Engineer –
Walk-In Interview on 3rd January 2025
Time: 11:00 AM to 5:00 PM
Address:
HCLTech – A-8-9, OCD 4, Ground Floor,
Maharaja Agrasen Marg, Block A,
Noida Sector 60 (Nearby Metro Station: Sector 59)
MContact Person: Shikha Tanwar/Vineeta Singh
Designation: Analyst
Work Location: Initially work from home; may transition to work from office later.
Immediate Joiners Only
Job Purpose:
Provide first-level technical support for connectivity software and hardware products. Troubleshoot complex issues remotely, handle escalations, and maintain accurate records in ServiceNow while ensuring customer satisfaction and adherence to service level agreements (SLAs).
Job Responsibilities:
Diagnose and resolve connectivity issues with hardware, software, and peripherals.
Adhere to security policies and escalate unresolved issues to senior analysts or functional support groups.
Maintain ticket ownership until resolution or escalation.
Provide exemplary customer service, ensuring clarity and understanding for non-technical users.
Monitor and meet performance goals, including KPIs and SLAs.
Document technical issues accurately for root cause analysis.
Stay updated on technical processes and organizational changes.
Qualifications:
1–3 years in technical support or customer service.
Proficient with call-tracking tools (ServiceNow, Five9).
Strong analytical, problem-solving, and communication skills.
Knowledge of PC operating systems, networking, and peripheral devices.
Familiarity with MS Office Suite, browsers, and connectivity software.
Degree in a computer-related field is preferred.
Special Requirements:
Flexibility to cover shifts, holidays, and on-call rotations.
Willingness to adapt to additional responsibilities as needed.
Products Supported:
Quanum eLabs: Hardware, peripherals, AutoReceive, broadband connectivity, and application support.
Quanum eLabs for PSC: Includes IDAA, appointment scheduler, Intelliquest, and VPN connectivity.
Quanum eLabs for Healthcare Professionals: Similar to eLabs with additional connectivity and printing support.
CPU Interface: Resolving demographic errors, connectivity issues, and escalating failures.
Teleprinter Support: Includes telecom, laser printers, and report tracking.
LIS Systems Support: Troubleshooting QLS and non-standard LIS systems.
Query Tool: Password resets and user account modifications.