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HCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
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We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion. To learn how we can supercharge progress for you,
HCLTech Walk-In Interview on 18th Nov 2023
Global Success Manager
Experience Range: 5 to 15 Years
Industry :- BPO, Telecom, IT Services
Immediate to 60 Days
Walk-In At Noida
Walk-In Interview on 18th Nov 2023 Saturday
Timings :- 10:30 AM to 2.00 PM
Venue:
HCL Technologies
A- 8 & 9, Block A, Sector 60, Noida, Uttar Pradesh 201301
Contact Person : Navneet
Walk-In At Bangalore
Walk-In Interview on 18th Nov 2023 Saturday
Timings :- 10:30 AM to 2.00 PM
Venue:
HCL Technologies Ltd ; Address: Bangalore SEZ, No. 129,
Jigani Bomasandra, Link Road, Jigani Industrial Area
Contact Person : Raghav
Virtual Drive on 18th Nov 2023 at Lucknow
Job Responsibilities
Growth Management
• Provide Customer Reference Guide for service information, tool training and Customer engagement info
• Enable Customer on VEC, review and reinforce as needed to maximize self-service utilization
• Engage early, reviewing contracts and amendments to oversee contractual obligations (Stage 4/5 involvement launching with custom)
• Provide ongoing Contractual Oversight for service impacts as changes occur
• Provide standard contractual reporting for spend, commitment and other contractual components
• Serve as a Customer Advocate and key interface within the Customer Global Service Organization.
• Prepare and deliver a Service Review (or Digital Service Review) covering service and contractual performance
• Establish regular periodic Check-In meetings with the key customer contact(s)
• Conduct regular pro-active Campaigns to improve Customer experience
• Provide Good-Will Outreach event based engagement with Customers to offer special assistance
• Increase sales opportunities through the creation of Rev-Up Lead Generation for Customers
Skills:-
Customer Service, Customer Management, Customer relation Management, Global Customer Service, Ticket Management, Incident Management, Customer Engagement, Financial Management
Performance Management
• Actively provide Overall Client Health Monitoring taking prescriptive measures to improve experience
• Manage daily Actionable Alerts in VE-CRM
• Monitor Delivery Health for failed activations and past due orders (No GSM action unless delivery is not resolving issues)
• Upon Customer request, serve as a liaison, assisting with directing Customer to accountable team ensuring closure
• Inform Customer they can review SLAs via VEC*
• Show Service Level Availability trends in scheduled Service Review
• Maintain awareness of Priority 1 tickets – (No GSM action unless warranted escalation occurs)
• Offer a point of escalation if resolution not achieved through standard channels, assist with directing to accountable team
• Deliver Root Cause Analysis readouts prepared by Assurance
• Provide standard change visibility and reporting through VEC online portal
• Provide financial and accounts receivable oversight via Client Health Financial score review
• Maintain awareness of disconnects, suspensions, and aged balances
• Provide inquiry and credit oversight via inquiry alert monitoring and escalation assistance
• Review and disposition zero usage and churn alerts
Qualifications:
• Bachelor’s degree or equivalent required. (Business Administration, Communication or Project Management focus preferred)
• Preferred ITIL v3 Foundations Certified, or completed within 6 months of start date. ∙
• Minimum 5 years’ experience in Customer Service, Project Management and/or Telco
• Must have strong interpersonal skills
• Proficiency with the Microsoft applications such as PowerPoint, Office, Excel as well as Google applications will be required to perform job. Vendor (Six Sigma, Agile, ITIL, Advanced etc.) accreditation would be beneficial and highly desirable.
• Strong analytical and decision-making skills. A fast learner and must have the desire to work in a client facing environment.
For more details information Click on Below location Walk-In Link
Walk-In Interview on 18th Nov 2023 at Noida
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Global Success manager- Walk in 18th Nov -BLR
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Virtual Drive on 18th Nov 2023 at Lucknow
HCL Technologies Lucknow is hiring for below mentioned skills.
Experience Range : 5 – 15 yrs
Please share your update resume on [email protected] with Subject line: “HCL Lucknow- Job Opportunity” and below details:
- Total Experience-
- Current CTC-
- Expected CTC-
- Notice Period-
- Current Location-
- Native Location-