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Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
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Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Walk-in Drive For Service Desk on 23rd August at Bangalore
Infosys Walk-In Interview on 23rd August 2023
We are hiring for the Service desk process, please walk in for an interview on the 23rd August at Bangalore
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-163084
Walk-In Interview on 23rd August 2023
Time: 10.00 AM till 12.00 PM
Venue:
Infosys BPM Limited., #785,
Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,
Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078
Service desk
Job Location: Bangalore
Education: Any Full time Graduate
Experience: 1 to 4 years
Job Description::
Graduation with 15-year full-time education is mandatory, the candidate needs to have a degree completion certificate with
complete mark sheets. No undergraduates.
Excellent communication skills CEFR:: B1, C1, C2.
Minimum 1 year of work experience on Service Desk with good knowledge of VPN, O365, remote support,
active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
Experience with Service Now, Remedy, Control, or similar ticketing tools with knowledge of ticket priority, and severity.
Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Talents should be based out of Bangalore or Pune.
Work from Office is mandatory, No option of hybrid and WFH.
24*7 Shifts are mandatory.
Mandatory B2C chat process experience(B2B will not be considered)
Recent projects/Processes should be based on chat
Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
Multiple chat/Dual chat experience is required.
SKILLS:
Work experience on service Now or relevant ticketing tool
Experience with VPN, BSOD, BitLocker, printer troubleshooting, and WIFI troubleshooting
Experience on remote connectivity, O365, Active directory, Outlook, Drivers
SLA/Metrics
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
An original Government ID card is a must for Security Clearance.