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HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
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We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion. To learn how we can supercharge progress for you,
Mega HCLTech Walk-In Interview for Fresher & Experience
HCL is hiring for Non Technical Troubleshooting role
Location – Hyderabad
Fresher & Experienced candidates both can apply
Job Responsibilities:
Provide email and chat support for consulted tickets or hand-offs from other Respond to Customer support queries in accordance with Googles training, standards, frameworks and policies, including providing diagnosis, resolution Creating and optimizing multiple Google Ads accounts at scale
Use techniques like regression, classification, time series analysis, and anomaly detection to
predict outcomes or identify patterns.
Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels
Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs
Technical skills:
Experience in Digital Marketing and Campaign Management is an advantage but not a must
have
Basic understanding of HTML, Javascript & CSS
Good understanding of web concepts and development technologies
Strong analytical skills
Good to have:
Experience in handling troubleshooting on accounts, upselling, Billing and reporting queries
etc.
Experience of other related products with Google Ads including AdWords Editor, Google
Analytics etc.
Communication
Excellent written and verbal communication skills; can be flexible in adapting to the
communication style of the end users
Follow communication procedures, guidelines and policies
Customer Service
Should display skills such as empathy, ownership, sincerity when dealing with Customer
requirements
Ability to work with individuals, companies and large clients
Qualification:
Bachelor degree required: BE, B Tech, BCA or BSc (preferably Computer Science)
Diploma in Digital Marketing (Preferred)