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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
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Wipro is a multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Wipro’s capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services to customers in 167 countries.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Wipro Walk-In Interview on 7th March 2025
Wipro Walk-In Drive at Gurgaon
Walk in Drive Interview for Customer Service Representative at WIPRO. ( FRESHERS & EXPERIENCED)
Walk-In Interview on March 07th, 2025
Time: 11:00 am – 1:00pm
Venue:
Building 2, Candor Techspace,
IT/ITES, SEZ, Tikri, Sector 48, Gurgaon – 122001
Work Experience:- 0-30 Months
Job Family:- Customer Service Representative
Role Definition- Customer service through calls.
Ensure timely and accurate service delivery at defined productivity levels.
Build client and domain knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to client
Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
Maintain internal and client level delivery quality on calls, knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to client
Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
Maintain internal and client level delivery quality on calls, chats and email conversations.
Adhere to customer service attendance and accountability policies.
Execute issue / query resolution and ensure proper documentation and follow-up. Identify, share and support operational improvements.
Relevant Experience: Excellent communication skills.
Should be flexible to work in rotational shifts.
Proficient in computer usage and basic knowledge of MS Office.
• Defined career roadmap that offers growth opportunities.
* Performance based incentive program.
* Investment in talent development and skills enhancement.
Work life balance with any 5 day work week.
Collaborative environment with best in class professionals.
Working Conditions:- Flexibility to work in 24*5 shifts (5 days working)
Education Skills:- Graduates in B.Com, B.A,
BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.)
Full time MBA, BE, and B. Tech graduates should have minimum 6 months of BPO experience.
Work Location:- Gurgoan
NOTE:- Mandate to carry hardcopy of resume, your original ID Card (Aadhaar and PAN) and final (Double) vaccination certificate.