Posted by At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed.
Service Coordinator – Smart Buildings – Level I
Job Description:
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
Act as primary point of contact for service customers to ensure expectations are met
Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
Schedule resources to support standard service agreements
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Qualifications:
High school diploma or state-recognized GED required; Associate degree preferred
Excellent organizational and interpersonal skills
Ability to read and understand customer service contracts
Experience dispatching/scheduling field personnel/technicians preferred
Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, or HVAC preferred
Proficient in Microsoft Office and business software systems (e.g., SAP)
Good verbal and written communication skills in English
Qualified applicants must be legally authorized for employment in the United States and must not require employer-based support or sponsorship now or in the future