Posted by At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible.
IBM Technical Support Professional – Romania
Responsibilities:
– Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
– Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution;
– Communicating action plans to the client or IBM representative, as appropriate;
– Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes;
– Contributing to department attainment of organizational objectives and high client satisfaction;
Required Technical and Professional Expertise
– Final year student or fresh graduate of Computer Science or any related faculty (Cybernetics)
– Language: English good
– Operating systems: Unix, Linux,
– Scripting: bash, sh scripting, Python, Perl (or similar)
– Understanding Oracle DB concepts (or similar) and good sql skills
– Communication skills
– Analytical and problem solving skills
– Time management and prioritization skills are needed, as well as communication skills;
– Pro-activeness and willing to bring innovation forward
This role specializes in performing and enabling remote technical support under Service Level Agreements (SLAs) for the applications used by the financial division of a well-known German car manufacturer.
The internship is on 3-months-contract, full time, start date as soon as we identify the most suitable candidate (can be immediately).
After the internship period there are high chances of continuing the collaboration.