Posted by Tech Mahindra is an Indian multinational technology company that provides information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.
Tech Mahindra @Noida is looking for Service Desk Technician
Job Description
Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
First line help desk; resolve basic level 1 and some level 2 issues in a Mac OS and Windows environments
Troubleshoot hardware & accurately determine fixes / Chat Support
Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.)
Perform post-resolution follow-ups to help requests
Research issues and resolves technical problems
Implement and maintain operational documentation and procedures
Issue the daily operations status report and project status reports as required
Complete technical and special projects as assigned
Qualification:
College degree from an accredited four-year institution or relevant technical experience
Good written and verbal communication skills
Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
Good interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Previous customer support, sales or technology experience (1 – 5 yrs )
Interested candidates share your resume to SR00742846@TechMahindra.com