Posted by Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Customer Service Representative – Full Remote
Job Description:
Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Answers basic inquiries and resolves basic problems.
Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
Actively re-directs incoming callers to self-service options
Performs proactive outbound follow-up communications, as necessary
Performs client site merchandising supplier support updates
Monitors open orders to ensure accurate confirmations/Forward Warehouse open orders to insure accurate confirmations
Handle e-mail requested interactions
Perform catalog management maintenance for customer order guides
High School Diploma and 2 years in a Customer Service function OR an Associate’s Degree.