Posted by Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is an international professional services network headquartered in London, United Kingdom.
Support Specialist – Advisory Quality and Risk Management (QRM)
Location: Bengaluru, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, Pune,
Primary Location: Remote
In your role, perform the intake process, confirming complete and accurate required documentation, while exercising independent judgment and discretion to help ensure risk reviews are performed in an efficient and effective manner. You’ll establish a professional rapport with internal stakeholders, at all levels, in representing QRM day to day operations. You’ll also work on projects that will require you to work either independently or collaborate and work well in a team environment. The role will require you to think analytically and obtain an enhanced understanding of our quality and risk management program and policies.
Qualifications:
Bachelor’s degree (minimum) in English, communications, or a related field with at least five years of experience.
Excellent writing, editing, proofreading, and copy-editing skills; previous writing/editing experience in corporate communications, legal, or technical communications fields preferred.
A team player with excellent interpersonal, communication, and organizational skills and calm, good humor.
Organized, detail-oriented, responsive to inquiries, requests, and coordination of appropriate follow-up
Assertive, owns tasks and confident in executing assigned projects. Takes initiative and uses available resources to complete tasks and goals
Exercises good judgment/decision making when necessary, with the ability to also anticipate problems and respond accordingly
Ability to manage own schedule, evaluate priorities, effectively plan and organize, and is attentive to deadlines
Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external)
Ability to seek feedback and engage in the talent performance processes
and Microsoft Teams or similar collaboration apps.
Job Description:
Monitor the Advisory QRM review application for submissions and shared offering mailboxes
Conduct the submission intake process, which includes:
Assess whether submissions include the required information, work with teams to complete additional tasks, perform initial quality and risk management reviews, and route submissions to appropriate QRM
Perform validation of components of lower-risk submissions where judgment is required to determine the sufficiency and accuracy of the submission, independently determine whether the submission requires revision by the engagement team for further processing
Coach stakeholders on required actions to complete quality processes related to engagement acceptance
Handle a high volume of work and tight deadlines with calm professionalism.
Analyze the structure of content, think critically, and understand content inter dependencies within a large content collection.
Use your proficiency in grammar, style, and usage rules to ensure consistent editorial conventions are applied.
Use your outstanding organizational and communication skills daily to streamline reviews of content and keep projects moving.
Support daily operations, liaising with QRM Support and QRM Operations teams to communicate issues or nuances, as they arise, and socialize minor process updates within your offering QRM team