Posted by Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro from July 2020. It is headquartered in Bangalore, Karnataka, India.
Intern
Location: Curitiba, Brazil
Job Description:
1. The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
2. Support process by managing transactions as per requiredquality standards
3. Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
4. Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
Process Knowledge – Knowledge of assigned process, tools andsystems –
Behavioral Competencies
Collaborative working
Problem solving and decision making
Attention to Detail
Execution Excellence
Client (Internal) Centricity
Effective Communication