Posted by JPMorgan Chase & Co. is an American multinational financial services company headquartered in New York City and incorporated in Delaware. It is the largest bank in the United States and the world’s largest bank by market capitalization.
Successful Collections Specialists balance their focus on business results with offering options and finding solutions to help our customers.
Virtual Hiring Event: Collections Specialist I United States
Job Description
Are able to collect on past due accounts
Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged with our customers
Possess excellent negotiation and decision making skills; in addition to strong communication skills
Possess strong customer focus with the ability to have detailed conversations with our customers
Treat customers with respect and respond with empathy
Demonstrate sensitivity and compassion in difficult situations
Demonstrate personal excellence including punctuality, integrity and accountability
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we will:
Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
Invest in you with industry leading training, coaching, and development
Provide opportunities for professional growth and advancement
Provide a work environment of high-energy people that are trained, coached, focused, and driven
Provide paid classroom and on the job training that start on day 1
Respect and value diversity, integrity, and teamwork
Qualifications:
High School diploma/GED required
Must be willing to work in an environment that requires 100% phone-based customer interaction
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred
Collections experience preferred