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Deere & Company, doing business as John Deere, is an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment. It also provides financial services and other related activities.
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Engineer (Design, Quality, Manufacturing, Verification and Validation). US
Job Description:
This position will be used to introduce engineers to several functional areas within engineering at JD Coffeyville. (Design, Quality, Manufacturing, Verification and Validation). The candidate will rotate through assignments in these areas before receiving a permanent assignment.
Provide support to current and new product programs under the guidance of lead engineers. This may include detailed design work, test lab activity, design of tooling and/or fixtures to support factory assembly, or support of activities to ensure our products meet all customer requirements.
Support transmission production operations by working cross functionally with team members to ensure successful factory operation on a daily basis.
Design and/or test drivetrain components within transmission and gearboxes such as gears, shafts, castings and other components.
Qualification:
Basic knowledge, understanding, or awareness of drivetrain components/systems
Experience with Creo or other similar 3D modeling software
Experience with basic office software applications, such as Microsoft Excel, Outlook, Word, PowerPoint
Understanding of engineering principles as they relate to drivetrain components
Software Controls and/or coding experience through extra-curricular project team, hobby, previous work, or other
Dynamics Systems Modeling experience
Design or test experience or experience with virtual analysis applications/tools
Internship or work experience with John Deere
Experience with Six Sigma methodology or Design of Experiments
Ideally you will have a degree or equivalent related work experience in the following:
Bachelor’s degree in an in Mechanical Engineering, Agricultural Engineering, Computer Engineering, or Electrical Engineering disciplines or related disciplines.
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Customer Support Representative – India
Job Description:
Develops solutions and responds to customers, dealers and/or company personnel concerning inquiries, problems and concerns of a complex level.
Effectively documents customer, dealer and/or, company personnel interactions and product/service issues; distributes applicable information and/or interacts with the appropriate company and field personnel for follow-up as required.
Disseminates additional product/service/policy information and/or reports to customers, dealers, and company personnel.
Assists in the promotion of John Deere products and services through special program offerings, special mailings, and pro-active user contact.
Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals.
Resolves disputes between customers and dealers/company personnel and explores alternative solutions for resolution.
Serves on department teams (as needed) for department projects and initiatives.
Qualification:
Required:
Understanding of dealer and Company parts systems and procedures.
Knowledge of dealers and other channels.
Working knowledge of marketing and channel management.
Good interpersonal, negotiation and conflict resolution skills.
Successful negotiating and selling skills.
Understanding of Customer Support Process.
Desired:
Customer support experience with customer interaction regarding products, parts, and services. (1 – 3 years)
Experience working in customer service or related customer-oriented environment. (1 – 3 years)
Practical experience with John Deere machinery and equipment. (Less than 1 year)
Work experience in a team environment. (1 – 3 years)
Education:
Degree in an Education discipline or equivalent experience. – University Degree (4 years or equivalent)
Degree in a Business/Management discipline or equivalent experience. – University Degree (4 years or equivalent)
Degree in an Engineering/Technology discipline or equivalent experience. – University Degree (4 years or equivalent)
Degree in an Agricultural Sciences discipline or equivalent experience. – University Degree (4 years or equivalent)
Degree in a Marketing discipline or equivalent experience. – University Degree (4 years or equivalent)
This position will be posted till 20th September 2023.