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Big Four Firm Company is a multinational professional services network, and one of the Big Four accounting organizations, along with Ernst & Young, Deloitte, and PwC. The name “KPMG” stands for “Klynveld Peat Marwick Goerdeler”. The initialism was chosen when KMG merged with Peat Marwick in 1987
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At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
Entry Level Careers Opportunity
Support Analyst – Information Technology – Canada
The Support Analyst role is located in Vancouver, BC. The Support Analyst will report to the Manager of End User Support and is responsible for providing primarily onsite support (within the office).
Job Description:
Troubleshoot and resolve Level 1/2/3 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required.
Record all incident tickets under the appropriate severity into the ServiceNow call tracking system.
Configure and image PC’s with the required core environment image and practice specific software.
Provide technical support for various practice specific software applications and firm proprietary software. Install and configure software, updates and patches.
Troubleshoot various IT hardware issues with PC’s, printers, peripherals, etc.
Provide device and app support for various types of mobile devices – both iOS and Android.
Provide support for audio-visual setups, system hardware and connectivity issues in meeting rooms.
Provide technology training to new hires (one-on-one or group sessions), either in-person or virtually through online sessions.
Provide support for telecom issues as required.
Qualification:
Previous deskside support, virtual support and/or help desk experience a requirement.
Strong knowledge of Microsoft 365, Teams and Windows 10. Microsoft Access, Project, Visio, Power BI knowledge an asset.
Mobile device knowledge and experience – iOS and Android.
Knowledge and experience with ServiceNow.
Thorough understanding of networks, file servers and wireless technology; previous exposure to the Windows networking environment.
Aptitude for learning software quickly with minimal instruction.
Proficient knowledge of computer hardware – PC’s, printers, peripherals, laptop imaging, etc.
Excellent interpersonal and communication skills.