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The Bank of New York Mellon Corporation, commonly known as BNY Mellon, is an American banking and financial services corporation headquartered in New York City. The bank offers investment management, investment services, and wealth management services.
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BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world’s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” – 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
Entry Level Graduate Opportunities in 2024
Representative, People Service Delivery – India
Job Description:
This is the entry level role serving as the front line for HR related client support.
The employee works in a learning capacity performing a range of basic customer service representative assignments under close supervision.
Interacts with clients via telephone or email for intake of client inquiries and requests.
Utilizes a knowledge management tool to respond to routine HR policy, procedure and process inquiries in support of HR clients, employees, managers, candidates, retirees etc.
Documents all client interactions, requests, resolution and action taken within the HR case management application.
Triage of inquiries and requests to experienced & advanced level representatives, HR Advisors, and/or HR CoE.
No management responsibilities and no direct reports. Secondary education (high school diploma or equivalent) or equivalent work experience preferred.
Qualification:
Up to 2 years experience in a customer contact centre or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper.
Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and be able to collaborate and cooperate well with others.
Strong PC skills, with working knowledge of Microsoft Office products.
For more details to apply, Click here!
Analyst, Client Service II – United States
Job Description:
Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon.
Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
Participates in internal activities and initiatives designed to improve the client experience.
Qualification:
Bachelors or equivalent combination of education and experience is required
Bachelors degree preferred
Client Services experience preferred
Financial services experience preferred
For more details to apply, Click here!
Associate, Compliance & Control Representative I – Europe
Job Description:
Prioritize and present future topics for committee meetings
Schedule committee meetings, preparing meeting agendas and publishing meeting papers
Recording the meetings as outlined in the Company’s Global Committee Standards Policy
Draft meeting minutes and distribute to voting members within seven business days of the meeting
Distribute minutes from committee meetings immediately following full Committee approval as outlined in the Company’s Global Committee Standards Policy
Communicate and track for resolution all actions to be taken at the direction of the Committee
Track all exceptions to policy approved by committees
Provide guidance to the Business Areas on requirements/standards for presenting special topics to the Committee
Provide support to Chair, Committee, Compliance & Ethics personnel, as well as Business Areas
Maintain tracking for High-Risk Customers, Politically Exposed Persons (PEPs), and closed accounts and relationships
Prepare and evaluate reports, as requested
Strong critical thinking, written and verbal communication skills
Qualification:
Bachelor‘s degree or the equivalent combination of education and experience is required.
Financial Services, Audit or Compliance background and/or experience with financial services compliance and/or experience with the assigned products, services or business lines/areas and the pertaining laws, regulations and rules of relevant regulators preferred.