Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

Atos Group hybrid Jobs Opportunity for Graduate

Are you a maestro of problem-solving with a knack for untangling tech queries? Do you command the German language and have a passion for delivering stellar customer service? If you’re nodding with gusto, we have the ideal spot for you – IT Support Specialist with German proficiency! Join our team and become the daily hero for our German-speaking users by providing top-notch support and unparalleled service experiences.

Job Overview:

1st Line Support Analyst / Engineer with German

We are looking for a 1st Line Support Analyst / Engineer with German to join our Service Desk team supporting international users. In this role, you will be the first point of contact for end users, providing technical support and ensuring a high level of customer satisfaction.

Job Responsibilities:

• Act as the first point of contact for end users via phone, email, chat or ticketing system
• Provide basic technical support and guidance for IT‑related issues
• Register, track and update incidents and service requests in line with SLA procedures
• Perform initial issue analysis and troubleshooting (software, access, basic hardware issues)
• Escalate more complex cases to 2nd line support when needed
• Communicate clearly and professionally with users in German and English
• Ensure a positive user experience through a helpful and service‑oriented approach

Hybrid Working Model

• Hybrid and employee‑friendly approach
• Office presence is flexible
• The number of on‑site days depends on the distance from the office

Job Requirement: 

• German language proficiency: B2+/C1 (spoken and written)
• English language proficiency: B1/B2 (working level)
• Willingness to work in a shift‑based model, including night shifts if required
• Customer‑oriented mindset and strong communication skills
• Interest in IT and motivation to build a career in technical support
• Ability to follow procedures, prioritize tasks and work in structured environments

Nice to Have

• First experience in Service Desk / IT Support / Customer Support
• Basic knowledge of Windows, MS Office or IT systems
• IT education, courses or certifications (e.g. ITIL – nice to have)
• Experience working in an international or corporate environment

Your Profile

• Entry‑level candidate or career starter with strong language skills
• Calm, patient and solution‑oriented attitude
• Open to learning and continuous development
• Team player who values collaboration and clear communication
• Reliable, organized and comfortable working in a shift environment

For more details to apply, Click here!

IT Support Specialist with German (Remote)

As our Service Desk Specialist with German proficiency, you will be the linchpin of our customer support, providing a comforting presence and expert solutions to all technical conundrums. Your mission, should you choose to accept it, involves fielding queries with poise and prowess in both English and German, and charming our users with your superb service savvy. You will be the frontline hero, ensuring that every interaction is as smooth as a well-oiled machine. We will count on you to keep our digital realm running like clockwork and uphold the bridge between our services and our German-speaking clientele.

Job Responsibilities: 

• Offer technical support to German-speaking clientele through telephonic communication and electronic correspondence.
• Diagnose technical problems and deliver effective resolutions to end-users.
• Elevate intricate technical matters to higher-level IT personnel to guarantee expedient resolution.
• Record, monitor, and systematically arrange calls and service tickets to adhere to established service level agreements.
• Ensure exceptional levels of customer contentment by rendering swift and competent service.

Job Requirements:

• German – B2 minimum
• English – B2 minimum
• Availability for night shifts
• Attention to detail and multitasking ability
• Excellent communication skills, both written and verbal
• Eagerness to learn and grow in a fast-paced environment

For more details to apply, Click here!

Business Operations Graduate

We are looking for a motivated and detail-oriented graduate to join our UK Operations team. This role offers an excellent opportunity to gain hands-on experience in service delivery and project management governance, reporting, and delivery support across a range of business initiatives, as well as working on several strategic activities and projects in the CEO Office.

As an Operations Graduate, you will complete 6 months each in the CEO Office, the Project and Programme Management team and the Service Delivery Management team working closely with many stakeholders across the business to complete analysis and ensuring services, projects and initiatives are delivered to a high quality and standard and are well-coordinated, tracked effectively, and aligned with organizational objectives.

Job Responsibilities

• 6 months in Project Management
• 6 months in CEO Office
• 6 months in Service Delivery Management

Qualifications:

• Bachelor’s degree in business, Management, Engineering, or a related field
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• High attention to detail, analytical and problem-solving mindset
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Interest in project and service management methodologies (e.g., Agile, Waterfall)
• Ability to work collaboratively in a team environment
• Ability to synthesize complex information into clear insights
• High attention to detail and strong organizational skills
• Strong organizational and time management skills
• Good analytical and problem-solving abilities
• Customer-focused mindset with attention to detail

Desirable (but not essential)

• Familiarity with project and service management tools (e.g., MS Project)
• Basic understanding of project and service management frameworks (e.g., PRINCE2, PMP)
• Experience with data analysis tools (e.g., SQL, Python, Power BI)

For more details to apply, Click here!