Capgemini is inviting applications from Fresh Graduates for its Diversity Hiring Program 2026 for the Non-Voice Process role in Kolkata. This is an excellent opportunity for candidates looking to begin their careers with a leading global technology and business consulting company.

Capgemini Hiring 2026 | Freshers Non-Voice Process Jobs in Kolkata

Kickstart Your Career with Capgemini

If you are a graduate with excellent communication skills and are willing to work in rotational shifts, including night shifts, this opportunity can help you build a rewarding career in customer operations and business process services.

Job Highlights:

Particular	Details
Company	Capgemini
Job Role	Non-Voice Process Associate
Experience	Freshers
Qualification	Any Graduate
Job Location	Kolkata
Preferred Candidates	Kolkata-based Candidates
Hiring Category	Diversity Hiring
Shift	Rotational Shifts (Night Shift Mandatory)
Employment Type	Full-Time

About Capgemini

Capgemini is a global leader in consulting, technology services, engineering, and digital transformation. With operations in more than 50 countries, the company helps organizations accelerate their digital journey through cloud computing, artificial intelligence, cybersecurity, data analytics, and business process services.

Capgemini is recognized for its inclusive work culture, continuous learning opportunities, and employee-focused development programs.

Role & Responsibilities

Selected candidates will be responsible for:

Handling non-voice customer support operations.
Processing customer requests through email and chat.
Maintaining accuracy while handling customer information.
Resolving customer queries within defined service levels.
Collaborating with internal teams to ensure quality service.
Following company policies and operational guidelines.
Maintaining confidentiality and data security standards.

Eligibility Criteria

Candidates should have:

Any Graduate degree.
Graduation completed before 2025.
All academic mark sheets and degree certificates.
Excellent written and verbal communication skills.
Willingness to work in rotational shifts.
Flexibility to work night shifts.
Freshers are encouraged to apply.

Preferred Skills

Strong English Communication
Email & Chat Support
Customer Service
Typing Accuracy
MS Office Basics
Problem Solving
Teamwork
Time Management
Adaptability
Attention to Detail

Why Join Capgemini?

Global Career Opportunities

Start your career with one of the world’s leading IT and consulting companies.

Learning & Development

Access industry-recognized training, certification programs, and continuous learning opportunities.

Inclusive Workplace

Be part of a diverse and collaborative work environment that values innovation and professional growth.

Career Growth

Build a long-term career across customer operations, digital services, technology, and business consulting.

Selection Process

The recruitment process may include:

Online Application
Resume Shortlisting
Communication Assessment
HR Interview
Operations Interview
Document Verification
Offer Letter & Onboarding

The process may vary depending on business requirements.

Documents Required

Candidates should keep the following documents ready:

Updated Resume
Graduation Mark Sheets
Degree/Provisional Certificate
Government-issued ID Proof
Passport-size Photograph

How to Apply

Interested candidates mail tapti.sengupta.ext@capgemini.com. Subject line will be – Non Voice Role_Fresher

Arnab Sarkar (Human Resource) Karishma Kakkar Jyotirmayee Mahanta Saumya Dwivedi

For more details to apply, Click here!

Interested candidates are encouraged to apply as early as possible, as hiring may close once the required positions are filled.

Why This Opportunity Is Worth Considering

For fresh graduates, a Non-Voice Process role offers valuable exposure to corporate communication, customer operations, documentation, business processes, and professional workplace standards. These skills can serve as a strong foundation for future career growth in operations, IT services, customer success, and business support functions.

How to Make Your Resume Stand Out for Capgemini

Recruiters often review hundreds of applications for entry-level positions. A well-structured resume that highlights your strengths can significantly improve your chances of getting shortlisted.

Include these sections in your resume:

Career Objective tailored to the role
Educational Qualifications
Technical Skills
Communication Skills
Internships (if any)
Academic Projects
Certifications
Achievements
Extracurricular Activities
Languages Known

Resume Tips

Keep your resume to one page if you are a fresher.
Use an ATS-friendly format with clear headings.
Mention only relevant skills and certifications.
Proofread your resume to remove grammar and spelling mistakes.
Save your resume as a PDF unless another format is requested.

Skills That Can Increase Your Selection Chances

Even for non-voice roles, recruiters value candidates who demonstrate professionalism and a willingness to learn.

Focus on developing:

Business Communication
Email Writing
MS Excel
Microsoft Office
Customer Relationship Management (CRM)
Time Management
Problem Solving
Active Listening
Data Entry Accuracy
Professional Email Etiquette

These skills are useful not only for Capgemini but also for careers in operations, IT services, and customer support.

Interview Preparation Tips

Before your interview:

Research Capgemini’s services and values.
Practice introducing yourself in under one minute.
Prepare answers for common HR questions.
Improve your typing speed and accuracy.
Revise basic computer concepts.
Practice professional email writing.

During the interview:

Speak confidently and politely.
Listen carefully before answering.
Give practical examples wherever possible.
Maintain a positive attitude.
Be honest if you don’t know an answer.

Common HR Interview Questions

You may be asked questions such as:

Tell me about yourself.
Why do you want to join Capgemini?
Why are you interested in a non-voice role?
What are your strengths and weaknesses?
How do you handle work under pressure?
Are you comfortable working night shifts?
What do you know about Capgemini?
Where do you see yourself in five years?
Describe a situation where you solved a problem.
Why should we hire you?

Preparing thoughtful and structured answers can improve your confidence during the interview.

Career Growth After Joining Capgemini

A Non-Voice Process role can provide valuable exposure to business operations and customer support. With consistent performance and continuous learning, employees may progress to roles such as:

Senior Process Associate
Quality Analyst
Process Trainer
Team Leader
Operations Analyst
Business Analyst
Customer Success Specialist
Workforce Management Executive
MIS Executive
Project Coordinator

Career progression depends on performance, business requirements, and skill development.

Final Checklist Before Applying

✔ Updated ATS-friendly Resume
✔ Graduation Completed Before 2025 (as per eligibility)
✔ All Academic Mark Sheets & Degree Certificate Ready
✔ Government ID Proof Available
✔ Good Written & Verbal Communication Skills
✔ Willingness to Work in Rotational & Night Shifts
✔ Professional Email ID and Active Mobile Number
✔ Basic Knowledge of MS Office and Computer Applications
✔ Research About Capgemini Before the Interview
✔ Apply Through the Official Recruitment Link or Verified Recruiter

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Career Expert Advice

Many freshers underestimate the importance of communication-based roles. Strong written communication, attention to detail, and customer handling skills are highly valued across industries and can open doors to future opportunities in business operations, quality assurance, process excellence, and management.

To improve your chances:

Prepare for grammar and written communication assessments.
Practice email-writing and chat support scenarios.
Maintain a professional resume highlighting internships, certifications, and extracurricular achievements.
Be ready to discuss your strengths, career goals, and willingness to work in rotational shifts.

CareerForFreshers Editorial Note

At CareerForFreshers, we recommend that candidates carefully review the eligibility criteria before applying. Ensure that your graduation has been completed, your academic documents are ready, and your resume is updated with your latest qualifications and achievements.

Always apply through official Capgemini recruitment channels or verified recruiter communications. Never pay any fee for recruitment or job offers.

Frequently Asked Questions (FAQs)

Who can apply for Capgemini Diversity Hiring 2026?

Fresh graduates who have completed their graduation before 2025 and meet the eligibility criteria can apply.

Is this opportunity open to freshers?

Yes. This recruitment drive is specifically for fresh graduates.

What is the job location?

The position is based in Kolkata, with preference given to candidates from Kolkata.

What role is being offered?

The hiring is for a Non-Voice Process Associate role.

Are night shifts mandatory?

Yes. Candidates should be willing to work rotational shifts, including night shifts.

What qualifications are required?

Candidates should have completed graduation and possess all academic mark sheets and certificates.

Does Capgemini charge any recruitment fee?

No. Genuine Capgemini recruitment processes do not require candidates to pay any application or interview fee.

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