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Shell Inc. is the United States-based wholly owned subsidiary of Shell plc, a UK-based transnational corporation “oil major” which is amongst the largest oil companies in the world. Approximately 18,000 Shell employees are based in the U.S. Its U.S. headquarters are in Houston, Texas.
Shell Graduate Programme 2025 , Shell Careers Opportunities for Graduate 2025, Shell Graduate Freshers in various domain such as Oil and Gas, Finance, Logistics, Engineering, Technology, HR, Finance, Legal, Operation, Business
At Shell, one of the world’s leading energy companies, Shell plays a key role in meeting the world’s growing energy demand in economically, environmentally, and socially responsible ways. There has never been a more exciting time to be part of the energy industry.
Shell Early Careers Opportunities for Graduate 2025
IT Ops Engineer – Trader Support – Singapore
As an IT Ops Engineer – Trader support, you will be responsible for all desktop support in a fast-paced environment supporting more than 300 trading users in APME region mainly Singapore users and ability to remotely support other locations such as Dubai / Japan / Mumbai / Australia.
Job Description:
Providing high quality Level 1 infrastructure desktop support to Trading users in a highly demanding environment via different communication channels such as email, phone calls, walk-ins, instant messaging and perform remote support.
Seating with supported users on the same floor.
Troubleshooting and resolving infrastructure issues relating to hardware, network, Windows Connect/Windows 10/11 operating system, Microsoft Office suite, Trading related applications.
Ensuring all IT issues are logged via ServiceNow and take responsibility for ticket closure and timely resolution, escalating decisively where required.
Working closely with various support teams including Trading and 3rd-party Integrated Support Providers (ISPs) to meet trading users’ requests and issues.
Liaising with OSS (Onsite Support team) and external vendors for hardware acquisitions and services, request for quotations, purchase orders and ensure deliverables are all met.
Coordinating the onboarding/movement of trading users in access permissioning and IT hardware setup, train and familiarize users with Trading setup and all IT essential tools.
Planning/coordinating/physically assisting on desk movement and setup computer hardware, network points, CISCO IP phones and dealer phones, working closely with various support teams to ensure timely completion with minimum disruption to the users.
Managing and leading small infrastructure projects from time to time ensuring objectives and deadlines are met.
Setting up and coordinating smartphone including assistance on replacements/loan phones and troubleshoot issues with mobility team for trading environment.
Ensuring business continuity and disaster recovery readiness at all times; ensuring BCP site remains in good state by having monthly visit and participating in situation tests annually.
Preparing and communicating trading system outages and maintenance notices in clear and concise sentences.
Documenting and updating all technical support processes and user guides into the knowledgebase with the rest of the team.
Complying with Health Safety Security and Environment, Trading Compliance, Shell IT policies and Information Risk Management guidelines.
What you bring
Qualification:
Relevant IT Degree
Min. 3 years of relevant experience
Desktop support role to support fast-paced environment (trading community) with hardware, software and infrastructure related support. with Level 2 level 3 desktop support experience.
Possess strong analytical skills
Open to desktop support outside of trading firms.
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and
international teams.
Gain access to a wide range of training and development programmes.
For more details to apply, Click here!