Posted by DHL International GmbH is an American German courier, parcel, and express mail service which is a division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world’s largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and air mail.
SERVICE DESK ANALYST WITH SPANISH AND PORTUGUESE
• We support internal colleagues via
o Phone
o Mail
o User portals
o Etc.
Everything we do is recorded and documented in Global Service Now, a ticketing system that helps us in keeping track of and taking care of requests.
• To our assistance we have
o Specialists
o Knowledge bases
o Training
o Global Service Now
We want to provide Excellent Internal service so it is in our interest you have access to everything you need every day.
This is an exciting constantly changing IT environment and only with the right colleges at the right time can we make sure we keep delivering great service.
• English, Spanish and Portuguese, Swedish, written and spoken.
• Basic IT skills or deeper knowledge is advantage
• Ability to work in a multinational/cultural team
• Helpful and customer oriented
• Customer support Experience is a benefit
• Having good analytical and problem-solving skills is also plus
https://lnkd.in/fNgbEFX