Posted by Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.
Customer Service Associate
Job Description:
Any Health insurance enrollment background will be preferred
Need To be flexible for overtime
Basic computer knowledge and key board skills
Should be able to meet daily task handling through various customer enrollment applications
S/he should be able to meet the quality, productivity targets & defined
timelines to ensure Service Level Agreements (SLAs) and ensure there is no
penalty due to miss in SLA
S/he should ensure accuracy in the reports submitted.
Demonstrate analytical capabilities while performing tasks
Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating
Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
Fresher or up to 6 months of experience in health care industry.
Exposure to business domain is an added advantage.
Should have typing speed of up to 35-40 WPM without errors.
Excellent grasping powers able to understand the various processes.
Team player with excellent verbal and written communication skill.
Should have working knowledge of Microsoft Office skills (excel in particular).
Willing to work in 24/7 environment and sign a service agreement as per company norms.
Ability to work in flexible work schedule, including holidays & weekends
Subject Matter Expert
US Heath Care Domain Expert
Strong business sense and healthcare industry preferred
Required Qualifications
High school diploma or equivalent required, Associate degree will be preferred
Good communication skills both verbal and written
Should be committed and focused to succeed under challenging work environment
Should be able to adapt with the changes in the processes and updates in a dynamic process.
Strong numerical skills and a positive “Can do” attitude combined with strong attention to detail and an awareness of current market issues.
Should take up necessary trainings to enhance one’s skills and demonstrate interest in learning about self.
Should ensure there are no competency gaps in the current role through on the job training, mentoring or external trainings.
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.