Posted by Accenture plc is an Irish-based multinational company that provides consulting and professional services. A Fortune Global 500 company, it reported revenues of $44.33 billion in 2020 and had 569,000 employees.
Quality Auditing Analyst
Job Description
Review and conduct audits for Quality Assurance including appeals .
Work together with client to develop Quality Assurance Framework .
Work with senior analysts and Team Leads to define project scope, calibration schedule .
Maintain an understanding of customer Service Level Agreements and department s product s key performance requirements .
Perform and or ensure completion of quality review check on outgoing work e.g., proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy and consistency .
Maintain historical data with regards to volumes, interrogate data, develop insights and prepare reporting information and metrics to be presented to management .
Qualifications
Minimum Qualifications …
Bachelor s degree or equivalent .
Preferred Qualifications …
Experience working in Quality Assurance .
Industry Experience in Social Media specially in Law Enforcement would be a plus.
Skills
Flexible and quick learner, able to adapt to continuously evolving department needsto help clients be successful
Objective mindset
Strong soft skills Presentation Skills, Written Communication, Self Confidence, Dealing with Complexity and ambiguity
Microsoft Office Skills .