Posted by Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries
Microsoft Windows Desktop Management – Application Tech Support Practitioner
Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :Microsoft Windows Desktop Management
Job Requirements :
Key Responsibilities :
1 Candidate need to Perform Remote troubleshooting of Windows and MAC device 2 Any issue related to OS, Application, Printer, Machines configuration need to carry out to user machines remotely 3 Need to guide users how to fix the issue 4 Have to manage all escalation for remote support team and must analyze and update the ticket on a daily basis
Technical Experience :
1 Driver Management 2 In depth knowledge of Active Directory 3 Understanding of Apple Push Notification Services APNS 4 Should have Good Knowledge on Windows 10 troubleshooting 5 Should have good knowledge of MAC troubleshooting 6 Have good knowledge of MAC – OS trouble shooting 7 Should have knowledge on JAMF – Trouble shooting 8 Additional knowledge on SCCM and client trouble shooting
Professional Attributes :
1 An ability to learn new technologies quickly 2 Good time management skills 3 An ability to follow processes 4 Strong documentation skills 5 Good communication skills both written and verbal
Educational Qualification : 1 Minimum Graduate on B Tech, BE, BCA, BSc computers or BSc IT 2 Masters on computers and IT