Posted by At Amazon, we’re working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world’s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.
The AWS Facility Operations Center is looking to hire a highly motivated Support Engineer to join our 6 month trainee program. The Facility Operations Center is responsible for 24×7 monitoring of global data center infrastructure as well as supporting onsite technicians with alarm management, change management, and customer support needs.
Trainee Support Engineer
Job Description:
· Able to properly respond, acknowledge, investigate, and dispatch critical infrastructure alarms
· Monitor the global facility infrastructure platform
· Will perform change management tasks
· Provides first level troubleshooting for assigned tickets and alarms
· Follows all processes, policies & procedures
· Ensures records are updated in a timely manner
· Able to follow instruction & take direction
· Independent and self driven
· Project manage small scopes of work
· Able and willing to work from a computer work station for 12 hour shifts
· Ability to work from home as required
· Recent university/TAFE level technical degree/diploma (graduated within the last 12 months), or one year experience in working in an operations, control/operations center/ customer service environment
· Strong verbal and written communication skills
· Ability to maintain SLAs through the implementation of proactive issue detection and reporting tool
· Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries
· Shows good judgment and instincts in decision making
· Self-starter
· Proficient computer skills
· Good verbal and written communication skills
· Good attention to detail and organizational skills
· Good judgment and instincts
· Able to prioritize in a complex, fast-paced environment
· Good attention to detail and organization skills
· Capability with project managing small project scopes and where required participating as an integral team member in wider more complex scopes of work
· Strong computer skills with the ability to multitask
· Experience with small to medium project scopes and ambiguous details within work environment
· Less than 5 years of industry work experience preferred