Posted by Amazon.com, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as “one of the most influential economic and cultural forces in the world”, and is one of the world’s most valuable brands.
Customer KYC Support – Amazon Pay(India) Private Ltd
Job Description:
The candidate will be responsible to carry out Know-Your-Customer verification process of the customer. The candidate will be required to perform due diligence checks & review KYC documentation of customer as per the RBI guidelines, and ensure customer data is stored in the system appropriately. The role requires the candidate to understand and adhere to SOPs while maintaining service level. We are looking for individual with good attention to detail and who is consistent, systematic, accurate and credible while performing duties. The candidate should have good analytical skills and should be willing to work in shifts.
Job Responsibilities
Carry out customer KYC verification process as per defined SOP.
Responsible for ensuring KYC checks and completing enhanced Due Diligence.
Perform necessary checks and report potential fraud customers.
Constantly review the process and identify areas of improvement to ensure 0% defect rate.
Exhibit highest standards of customer service.
Qualification:
Any graduation
Fresher or graduate with 0-2 yrs. of experience of handling operations in a customer facing environment
Applicant should have strong written and oral communication skills
Strong analytical ability and attention to detail
Demonstrate strong self-motivation, professional composure and attitude, and enthusiasm.
Positive team player eager to support teammates to resolve customer concerns.
Strong prioritization and time management skills, with a high degree of flexibility.