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Amazon.com, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
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We are working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve extreme-scale real world challenges, and provide visible benefit to end-users, this is your opportunity.
Amazon Virtual Careers Opportunities for Graduates
IT Support Assoc II(VOTS)[IT] , Virtual Operations Technical Support
Job Description:
Amazon’s IT Support is the first point of contact for technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide.
Job Responsibilities:
• Provide basic technical support to Amazon Corporate employees worldwide.
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.
• Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
• Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
• Follow all standard operating procedures (SOP) through the effective use of knowledge management.
• Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Assist with remote assistance in Teleconferencing systems and AV presentation equipment
Qualification:
• Must read, write, and speak fluently in Italian and English
• Associate in Computer Science or related field or experience equivalent.
• 1+ years of experience in help-desk or desk-side environment
• Experience in Windows, Mac OS environments’
• Strong verbal skills proven ability to communicate with technical and non-technical staff
• Ability to work both independently and within a team environment
• Display a commitment to quality and strong multi-tasking skills
• Able to adapt to fast paced environment.
• Adherence to shift schedules and timeliness are key requirements
• Willingness to work flexible shifts and scheduling, weekends, and holidays
Prefers:
• Must read, write, and speak fluently in Italian and English
• Bachelor’s degree in Computer science or IT related field
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• Bachelor’s degree in Computer science or IT related field
For more details to apply, Click here!
Virtual Customer Care Advisor, Remote Customer Care – Amazon Pharmacy – USA
Job Description:
• Virtually assist customers and other advisors over the phone, email, and on the web with
billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers having in each
interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering
with pharmacist and pharmacy staff if clinical advisement is necessary
• Provide best-in-class service experience for our customers while working in a fast-paced
environment
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
• Provide our customers with technical support when navigating pharmacy.amazon.com
• Serve customers in a timely manner to ensure we are maximizing our relationship with them
• Understand each interaction is about more than solving a single problem, but an opportunity to
build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company’s Work From Home policy
Virtual Location – UT
Qualification:
– High school diploma or equivalent (must be 18 years of age or older)
– 6+ months of professional experience working with computer and web-based tools
– Experience multitasking with phone and computer skills
– Ability to change your schedule frequently (every 3 weeks), with a two-week advance notice
– Submit and pass a pre-employment drug test in order to be considered
PREFERRED
– 1+ year of relevant phone or email customer service experience
– Excellent communication skills (spoken and written)
– Experience working in a customer service or call center
– Experience working in healthcare environment
– Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
– Demonstrated ability to work as a team member
For more details to apply, Click here!
Brand Specialist – French, RBS EU AM Offshore Team – India
Job Description:
AVS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.
You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on operational aspects of managing the customer relationships with our vendors.
You will conceive, create and analyze a wide range of marketing activities/campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor’s business with Amazon, root cause analysis of issues and opportunities affecting business.
Qualification:
• Minimum B2.2 level French Language Certification is Mandatory, C1 preferred.
• 1+ years of account management, project or program management, buying experience, or in an operations role.
PREFERRED
• MBA/PGDM, equivalent post-graduation.
• Minimum B2.2 level French Language Certification is Mandatory, C1 preferred.