Posted by Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
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Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 53 countries. By uniting unique high-end technologies across the full digital continuum with 57,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
Entry Level Careers at Atos Group
At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help shape the future of the information space.
Junior IT Support Specialist with German
Job Description:
Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
Delivering professional and prompt service to the clients
Keeping records of all customers enquiries in the reporting system
Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex enquiries to the relevant IT Support Team
Qualification:
Very good (min. B2) spoken German
Good understanding of English (min B1+)
Good communication skills and the capacity to work as a true team player
Problem solving attitude and efficient task management skills
Basic experience in Windows OS and MS Office
Working experience is not necessary as on-the-job training will be provided
Customer service experience will be an asset
Willingness to work on shifts (7AM-7PM) 8h/day or 24/7
Nice to have:
Basic IT background and eagerness to learn and develop in variety of IT areas
Possible future roles:
Quality Analyst
Serivice Delivery Supporter
Team Manager
Second Line Support Engineer
For more details to apply, Click here!
Application Engineer with Java and OpenText – Europe
Job Description:
Application Engineer will be a part of our interdisciplinary skilled Technical Support Team, working within the automotive industry in the financial sector. Will be engaged in application maintenance and change requests support based on ITIL. The main aim of the team is to execute supporting activities and routines related to applications and software base, software deployment, backup management and monitoring. Multi-level Incident and problem management for both software base and infrastructure services.
Scope of works
Application support
Support services
Incident management
installation, upgrades and changes
request fulfillment
operational control and planning
operations support
support and authorized users
database administration and development support
availability management
daily tasks & housekeeping
application maintenance (preventive maintenance, software change management, software release management)
Required Skills
Communicative English and German
Experience with Java, Java Script
Experience with OpenText
Knowledge of Microfocus
Knowledge of MS SQL and Oracle databases
Knowledge of PowerShell scripting language
An understanding of integrated applications
Reliability and precision at work
Willingness to take initiative and responsibility.
Desired Skills
Experience in SAP
ITIL Certificate
What happens next?
Quick conversation with HR (via MS Teams)
Interview with a Manager/IT expert/project representative
Feedback (1-5 business days after the interview)
For more details to apply, Click here!
CONTACT CENTER SERVICE SUPPORTER
Job Responsibilities:
Provide support to customer in accordance with running contracts.
Coordinate on behalf of Eviden the Ticket Management process. Act as a communication channel between Eviden consultants and the client
Monitor agreed SLA/KPI and alert on potential issues.
Analysis of ticket raised and coordinate with respective lead for resolution.
Follow up open task assigned to ticket resolutions.
Tracking, reporting, and managing escalated tickets.
Ensure work instructions are in place where applicable and adhered to
Ensure knowledge is maintained in the KM tool
Works closely and Support Eviden SDM in his role.
Job Requirements:
Technical awareness – Ability to match resources to technical issues appropriately.
Good understanding of support tools and business processes.
Key user experience in Sales force
Planning and Organization – Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.
Customer Focus – Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
Follow-up and Monitoring – Checking progress against targets, reporting as necessary and taking action to resolve exceptions
Analytical Thinking – Acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts.
English + French language skills is a must.
Self-driven personality with no direct supervision need.
Ability to work on shifts (extended working hours until 8pm, no night shifts).
Ability to work in a team and communicate effectively.
Ability to multi-task and adapt to changes quickly.