Capgemini is a global leader in partnering with enterprises to transform and manage businesses, leveraging the power of technology, from strategy and design to operations, powered by the innovative and rapidly evolving world of cloud, data, AI, connectivity, software, digital engineering and platforms
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At Capgemini, we’re proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future.
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Careers Opportunities to Students or Graduates for Entry Level role
Junior Desktop Analyst – USA
Job Description:
In this role, verbal and written communication skills are just as important as technical competency. Customer focus and persistence are also essential for successfully performing this role. Junior Desktop Analyst are expected to regularly increase their skills you’ll use every day with internal knowledge transfer and formal and informal training opportunities.
• Provide best-in-class customer service, problem resolution and technical fix to customer queries over the voice-based phone service
• Applying basic troubleshooting processes, validating the issue, recording critical details in ticketing system, applying Knowledge Base articles
• Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem
• Brings up issues that are unable to be resolved within established guidelines to the appropriate group for proper corrective action
• Accountable for maintaining defined call metrics to the highest level. Number of Tickets Resolved, Average Call Wait Times, Average Handle Time, etc.
• Maintaining Login Hours based on contractual Service Level Agreements
• Accountable for accurate weekly Project Time Reporting. Using correct billable project codes vs non-billable PTO (Personal Time Off), Sick Days
• Compliance of all required trainings
• Any other duties as deemed necessary by account management teams
Required
Solid focus on high client satisfaction
Strong written and oral communication skills, English-speaking skills, bilingual a plus
Ability to work well in a team-based, fast paced/multitasking environment
Ability to effectively multitask, prioritize and complete tasks in a high-pressure environment
Active listener, demonstrate compassion
Knowledge of basic computer operations, and basic computer fixing skills
Basic knowledge of computer peripherals, and peripheral fixing skills (receipt printers, cashless payment devices, scanners, etc.)
Typing speed of 50 wpm or higher
Highly self-motivated and directed
Plus
• Basic network troubleshooting skills
• Experience working with Point of Sale (POS) systems
• Experience with ticketing systems
• Experience with remote access software
• Bilingual (Speak/Read/Write)
Qualifications
Highschool Diploma or GED , some college preferred but not required.
The ideal candidate will have a minimum of 1-2 years applicable experience.
Entry Level – 2 years’ work experience supporting customers remotely in a technical environment
Entry Level – 2 years’ work experience in Technical Call Center, IT (International Technology) Help Desk, or equivalent technical support roles
For more details to apply, Click here!
BI Analyst – Brazil
We are looking for a BI Analyst capable of covering development and data analysis functions. If you’re a talented technical consultant passionate about technology looking for a dynamic hybrid role, then we’re the place for you.
Our opportunity is 100% remote, flexible working hours (40 hours per week) and the hiring model is CLT.
Activities:
ETL processes;
Data modeling;
Extraction and processing of data in an Azure environment
Building dashboards with PowerBI
Job Description:
Conhecimento em: PowerBI, Python, Azure Synapse Analytics, Azure SQL Server;
Proven experience with data extraction;
Advanced/fluent English;
Desirable: Knowledge of Data Bricks and Pyspark
For more details to apply, Click here!
Senior .NET Developer. – Brazil
We are looking for a Senior .NET Developer. If you are a talented, technology-passionate technical consultant looking for a dynamic, Hybrid role, then we are the place for you
Our opportunity is remote and the hiring model is CLT.
Activities:
Program in .NET, code and test systems.
Performs system maintenance, making any necessary corrections, aiming to meet user needs.
Develop assembly, debugging and testing of programs, performing maintenance services on programs already developed.
The profile:
Solid experience in C#
Proficiency in C++
Advanced / Fluent English
For more details to apply, Click here!
INTERN (PROGRAMMING PROFILE) – EUROPE
We work in a hybrid model!
Recruitment process for this position is conducted online.
Job Description:
you will co-create and develop applications and IT systems in line with the needs of our clients;
working on software mainly based on higher level programming languages (including JAVA, C#), modern technologies, tools, and software engineering methodologies and good practices in accordance with international standards;
joining an international team, which, in addition to knowledge, allows you to strongly develop interpersonal communication skills in foreign languages.
Job Requirements:
active and independent person, and you can think analytically;
you are student in at least the second year of studies of specific subject areas (IT, mathematics, physics) or you have taken your first steps in IT (practice, completed courses);
you are determined to acquire new qualifications in the IT industry;
You know how to use object oriented programming languages (e.g. JAVA) or script languages(JavaScript);
You are communicating in English and have intermediate level of German.