Posted by Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.
Analyst
Entry level Agent
Process Associate
Customer Service Associate/Customer Care Representative
Job Description:
Responsible to provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims – consistently meet established productivity, schedule adherence and quality standards.
Productivity Management
Process Management
Customer Management
Qualification:
• Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
• Full time Bachelor’s degree from an accredited institute (Any Graduate (Non –Technical/Technical) with minimum 50% mark in Graduation, 12th and 10th Standard).
• Fresher or up to 6 months of experience in health care industry.
• Exposure to business domain is an added advantage.
• Should have typing speed of up to 25-40 WPM without errors.
• Excellent grasping powers able to understand the various processes.
• Team player with excellent verbal and written communication skill.
• Should have working knowledge of Microsoft Office skills (excel in particular).
• Willing to work in 24/7 environment and sign a service agreement as per company norms.
• Ability to work in flexible work schedule, including holidays & weekends.