Posted by CBRE Digital & Technology Centre located in Gurugram is the fourth digital hub created by CBRE across the world and the first outside of its home market, the United States. The new Digital & Technology hub will serve as the firm’s primary software development centre in Asia Pacific, with a focus on CBRE’s next generation technology suite. The depth of technology talent, a legacy for innovation and a unilateral spirit of entrepreneurship were all factors that convinced CBRE that India was the natural choice to pioneer next generation real estate technology.
SiteCore Developer
JOB DESCRIPTION:
We need Sitecore developers who can support Sitecore implementations.
The business requires 24 X7 support so there might be working in shifts and might have on-call support requirements for L1, L2, L3 support.
Basic understanding of Drupal or willingness to get basic knowledge of Drupal.
New site development in Sitecore.
TEAM RESPONSIBILITIES:
Run the support function end-to-end
Man the phone lines and service requests logged by the business in the Service Now queue
Own the end to end resolution of issues, triaging and assigning to the relevant teams where they cannot be solved in the main support hub
Ensure business stakeholders are kept informed of the progress on support tickets
Log items that are feature enhancements into the relevant backlogs, and conduct review/refinement with the relevant dev teams
Report on support kpis (issues by type, average time open)
Be self-sufficient enough to define an implement new support processes where necessary
Update Drupal if more resource is needed
Implement and maintain FAQ documentation for the support team, but also for internal clients/stakeholders
Conduct periodic site audits and refine set up
Escalate issues to paas/saas vendors where appropriate
Where the business is requesting content changes, create templates for capturing requirements to make the process smooth, implement changes on UAT, manage the testing process before promoting to prod.
NEW SITE IMPLEMENTATIONS, INCLUDING PROJECT MANAGEMENT:
Work with product managers to document and understand new site requirements
Action the set-up of new sites both within the CMS but also within all aspects of the stack ensuring full end-to-end solution
Quality assurance function to test new sites, and also to coordinate business UAT and sign-off
Own and enhance any site set up requirement templates based on learnings
Liaise with the relevant internal and external parties to acquire SSL certificates, set up DNS and domains
IMPLEMENTING NEW FEATURES ON EXISTING SITES AS THEY ARE RELEASED
As the dev team implement new CMS and React JS features, these will need to be implemented across existing sites
Liaise with business stakeholders to understand the required config for new features, roll out to UAT and manage the testing process before promoting to prod
Manage the overall migration from Drupal sites to Sitecore
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