Posted by Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for our customers whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.
Customer Support Technician (Agent) on our Technical Support team in Oklahoma City
Job Description:
As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
Provide first level Technical Support on Dell supplied products and/or peripherals
Use troubleshooting techniques and tools to identify technical defects/issues
Assign incidents in line with documented guidelines and procedures
Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database
Essential Requirements:
First-rate customer focus, phone etiquette and work ethic
Excellent communication skills
Ability to handle stressful situations and deal professionally with irate customers
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
High School Diploma, GED or equivalent experience solving problems in a customer relations environment
Any relevant industry certifications (such as A+, Network +, CCNA or VMWare)
Knowledge of IT architecture/technology