Posted by If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems.
Specialist – Customer Services
Job Description:
Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
– Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
– Engage with External Vendors – Forwarder and Services Provider to solve customer issue and with other departments – e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
– To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.& responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
– To verify and investigate into customer’s complaints and drive for resolution within specified time frames
– Prepare daily/weekly performance reports & Fully responsible for Customer Satisfaction and feedback for improvement.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements:
Graduate.
Customer focused
Complex problem-solving skills
Ability to articulate and simplify customer issues and solution
Strong communication skills & phone etiquette