Posted by Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.
Support Analyst-20000IBA
Job Description:
Answer support calls/emails and work with clients to fully understand, troubleshoot and resolve issues
Assist your team with the implementation of the Oracle Textura Payment Management solution for both new and existing clients
Lead web-based training for both new and current Oracle clients
Work with team members to identify, define, prioritize, and implement new system functionality
Lead internal initiatives within Client Services team
Work closely with cross departmental teams to resolve issues in a timely manner
Demonstrate initiative to taking on increasingly challenging projects
Skills and Qualifications:
Bachelor’s degree in information systems, business, communications or related area of study is preferred
Entry level (0-3 years) experience directly servicing clients via phone / email / in person
Preferred experience providing technical support and training on software systems
Entry level technical troubleshooting and analytical skills
Ability to solve complex problems under pressure
Construction industry knowledge helpful, but not required
Ability and willingness to travel infrequently (up to 5%)
As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).