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Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
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We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Careers at Accenture Entry Level 2024 (0 – 5 yrs)
Customer Service New Associate – India
Qualifications:Any Graduation
Experience:0 to 1 years
Job Description:
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
Customer Operations – Voice – Help desk role – ticket resolution/Chat support
This role is aligned to our Service Desk
Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
Customer Service
•Adaptable and flexible
•Ability to perform under pressure
•Problem-solving skills
•Ability to establish strong client relationship
•Ability to work well in a team
•Customer Support Operations
For more details to apply, Click here!
Customer Contact Comms Associate
Qualifications:Any Graduation
Experience:1 to 3 years
Job Description:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA s.
Candidate who is good in email and chat process, who is good in typing is what is preferred here
Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for?
•Customer Service Management
•Written and verbal communication
•Problem-solving skills
•Ability to perform under pressure
•Ability to handle disputes
•Adaptable and flexible
For more details to apply, Click here!
Application Support Engineer
Minimum 0-2 year(s) of experience is required
Job Description:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems.
You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end users.
Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the timely resolution of incidents and service requests.
With your strong problem-solving skills and attention to detail, you will contribute to the overall success of the organization.
Job Responsibilities: –
Expected to build knowledge and support the team.
Participate in Problem Solving discussions. – Troubleshoot and resolve technical issues reported by end users.
Collaborate with cross-functional teams to identify and resolve application-related problems. – Ensure the timely resolution of incidents and service requests.
Contribute to the development and maintenance of support documentation.
Assist in the testing and deployment of application updates and enhancements.
Provide training and support to end users on application usage and best practices.
Professional & Technical Skills: – Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt. –
For more details to apply, Click here!
Application Developer
As an Application Developer, you will design, build, and configure applications to meet business process and application requirements.
You will be responsible for creating efficient and scalable applications using React.js.
Your typical day will involve collaborating with the team to understand project requirements, designing and implementing application features, and ensuring the applications meet quality standards and user expectations.
Job Responsibilities:
Expected to perform independently and become an SME. –
Required active participation/contribution in team discussions.
Contribute in providing solutions to work-related problems.
Collaborate with the team to understand project requirements and translate them into technical specifications.
Design and develop efficient and scalable applications using React.js.
Implement application features and functionality according to design specifications.
Conduct code reviews and ensure code quality and adherence to coding standards. –
Additional Information:
The candidate should have a minimum of 2 years of experience in React.js.
This position is based at our Gurugram office.
A 15 years full-time education is required.
For more details to apply, Click here!
Software Development Engineer
As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients.
You will perform maintenance, enhancements, and/or development work.
Your typical day will involve analyzing requirements, designing solutions, writing code, and conducting testing to ensure the quality of the application.
Job Responsibilities:
Expected to perform independently and become an SME.
Experience with Salesforce Apex and Visualforce. – Strong understanding of web development concepts and technologies.
Experience with JavaScript, HTML, CSS, and related frameworks.
Knowledge of Salesforce platform and its various features and capabilities.
Familiarity with Agile development methodologies.
Additional Information:
– The candidate should have a minimum of 2 years of experience in Salesforce Lightning Web Components.
This position is based at our Kolkata office.
A Regular 15-year full-time education is required.
For more details to apply, Click here!
Operations Engineer
Job Description:
As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will ensure the smooth functioning of the systems and provide timely support to resolve any issues that may arise.
Job Responsibilities:
Expected to perform independently and become an SME. –
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure the smooth functioning of production systems. –
Monitor and analyze system performance to identify and resolve any issues or bottlenecks. –
Implement and maintain monitoring tools to proactively identify potential issues.
Troubleshoot and resolve incidents and outages in a timely manner.
Document and maintain standard operating procedures for system operations.
Identify areas for process improvement and implement necessary changes.
Must To Have Skills: Proficiency in Redis. – Strong understanding of system operations and troubleshooting. – Experience with cloud platforms such as AWS or Azure.
Knowledge of scripting languages such as Python or Bash.
Familiarity with containerization technologies like Docker or Kubernetes.
Additional Information:
The candidate should have a minimum of 2 years of experience in Redis.
This position is based at our Hyderabad office. – A 15 years full time education is required.