Posted by Overview
Sandvik AB is a Swedish multinational engineering company specializing in products and services for mining, rock excavation, rock drilling, rock processing, metal cutting and machining. The company was founded in Gävleborg County, Sweden, in 1862.
If you are passionate about advanced technologies and innovation, come and join our teams to participate in the development of tomorrow’s industrial solutions!
We are hiring for an APPLICATION ENGINEER – Europe
Job Description:
Receive user requests and guide them in their use
Take charge of incoming requests in a spontaneous way
Analyze the context of the customer request in order to identify the problem encountered
Provide answers adapted to customer requests
Synthesize and share knowledge in an appropriate manner via communication adapted to the interlocutor
Contribute to the continuous improvement of our products
Contribute to the continuous improvement of the Customer Support department
Prepare training sessions or demonstrations
Take note of the training or demonstration specifications
Prepare and adapt the content of the training or demonstration to ensure the desired level of quality
Train on software features with the help of internal experts to provide the best possible service
Lead training or demonstration sessions
Present the software solutions to our customers and advise them on the functionalities to use according to their specific needs
Guide the users of the solutions marketed by Metrologic group in their learning to use these products
Evaluate trainees’ skills and know-how through validation tools
Ensure reporting of its activity and customer feedback
Qualification:
An education in general mechanics at Bachelor level with experience or Master or Engineer level.
Knowledge of the main concepts of mechanics:
Drawing and dimensioning
Spatial representation
Standards and tolerancing
Excellent communication skills, pedagogy, listening skills and empathy
Ability to use pedagogical techniques and tools to lead a group
Curiosity and interest in the different sectors of activity of our clients (industrial)
General familiarity with computer tools
Ability to work independently
Driver’s license holder
Ability and willingness to travel within the associated geographic area, potentially abroad.
German mothertongue or bilingual is mandatory
Fluent English or French is a nice to have.